ReliveXHelp Center
Go back to store
Home › Switches off

Why your device switches off on its own

Often this is completely normal. Your device is designed to switch off in two situations, so it is worth checking these first.

Two things to keep in mind

⏱️The discs need skin contact within 2 minutes. Once the discs are switched on with the gel pads attached, place them on your skin and begin within 2 minutes. If they do not make contact in time, they switch off automatically.
🕒Each session lasts 15 minutes. The device is programmed to run for 15 minutes and then switch off on its own. We do not recommend longer sessions. Leave at least 2 hours between sessions, and recharge the discs in the meantime.

Still switching off unexpectedly?

If neither of these explains it, run through the full setup below.

1
Make sure everything is charged

Place the discs and remote in the case and charge them for 2 hours. Charging is complete when all four lights on the case are solid green.

2
Attach the gel pads to the discs

Take the discs and remote out of the case, then press one gel pad firmly onto each disc. Leave everything switched off for now.

3
Switch on both discs first

Press and hold the M button on each disc until it beeps. Only switch them on, do not press + or − to change the mode.

4
Switch on the remote

Press and hold the M button on the remote until the display lights up.

5
Adjust the mode or intensity on the remote

As you adjust it, both discs blink in sync. This confirms they are connected and working together.

6
Attach the discs to your skin within 2 minutes

Place the discs on your back and begin your session.

Your device is staying on now!

Enjoy your full 15-minute session.

Is your device staying on now?